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Email hello@brainit.pro.Tell us what phone you are on and what happened. If it is about a specific question, send its ID from the report control and we can find it straight away.
Common things
A question has the wrong answer key
Tell us and we will fix it. Use the report control on the question itself, which sends us the question ID, or email us the question and what you think the answer should be. Answer keys follow the official NTA key, including the papers where NTA accepted two options.
I changed phone and lost my progress
Sign in on the new phone with the same WhatsApp number and your progress comes back. If you signed in with Google or Apple, use the same one again. Profile, then Ways to sign in, adds both to one account.
Can I use BrainIt without signing in?
No. Setup ends with a sign-in, so your practice is kept against your own account and does not go with a lost phone. It takes your name and a WhatsApp number, or Google or Apple if the code does not come.
How do I delete my account?
Profile, then Delete account, inside the app. Or email us and we will do it within 7 days. The full detail is on the delete your account page.
Is BrainIt really free?
Yes, until the 2027 exam. No trial that expires, no card at signup, and nobody will ring you about a plan.
A diagram or image will not load
Usually a connection dropping mid-download. Pull to refresh the set. If one particular question is always broken, send us its ID.
Reporting a bad question
This is the most useful email you can send us. BrainIt is built on past NTA papers, and a wrong key or a missing diagram makes the app worse for everyone practising that chapter. Every report gets looked at by a person.
Anything else
Same address: hello@brainit.pro. Feature requests, complaints and questions about your data all land in the same place.