Legal
Support
A person reads this inbox. Not a bot, not a queue.
Email irshad@moonlightart.space.Tell us what phone you are on and what happened. If it is about a specific question, send its ID from the report control and we can find it straight away.
Common things
A question has the wrong answer key
Tell us and we will fix it. Use the report control on the question itself, which sends us the question ID, or email us the question and what you think the answer should be. Answer keys follow the official NTA key, including the papers where NTA accepted two options.
I changed phone and lost my progress
Progress is kept against an account. If you practised without one it lives only on that device and cannot be recovered. If you had added a phone number, sign in with it on the new phone and everything comes back.
I am not getting the sign-in code
Give it two minutes, check the number you typed, and try once more. If it still does not arrive, email us the number and we will look at it.
How do I delete my account?
Profile, then Delete account, inside the app. Or email us and we will do it within 7 days. The full detail is on the delete your account page.
Is BrainIt really free?
Yes, until the 2027 exam. No trial that expires, no card at signup, and nobody will ring you about a plan.
A diagram or image will not load
Usually a connection dropping mid-download. Pull to refresh the set. If one particular question is always broken, send us its ID.
Reporting a bad question
This is the most useful email you can send us. BrainIt is built on past NTA papers, and a wrong key or a missing diagram makes the app worse for everyone practising that chapter. Every report gets looked at by a person.
Anything else
Same address: irshad@moonlightart.space. Feature requests, complaints and questions about your data all land in the same place.